AI-Powered Voice Automation for Banks & Credit Unions

Our platform is PCI-DSS Level 1 certified and uses end-to-end encryption. All conversations are secured with bank-grade security protocols, and sensitive data is never stored in plain text. We undergo regular third-party security audits.

Yes! We have pre-built integrations with FIS, Jack Henry, Temenos, Finastra, and other major core banking platforms. Our API-first approach allows for custom integrations with any system.

We maintain PCI-DSS Level 1, SOC 2 Type II, ISO 27001, and GDPR compliance. Our platform is regularly audited by third-party security firms, and we provide full compliance documentation.

We support multi-factor voice authentication, knowledge-based verification, and integration with your existing authentication systems. Customers can securely verify their identity before accessing sensitive information.

Our platform is built on redundant infrastructure with 99.99% uptime SLA. In case of core system unavailability, the AI gracefully handles the situation by taking messages and scheduling callbacks.

Absolutely. Our multi-tenant architecture supports multiple brands, products, and regulatory requirements under a single deployment, making it ideal for holding companies and diverse financial groups.

Voice identification (also called voice biometrics) analyzes over 100 unique vocal characteristics — pitch, cadence, tone, and vocal tract shape — to create a voiceprint. When a customer calls, our AI compares the live voice sample against the enrolled voiceprint in real time and returns a confidence score. Banks typically combine voice ID with knowledge-based verification (KBV) and one-time passcodes for step-up authentication on high-risk transactions. Our platform supports both passive (during natural conversation) and active (repeat a passphrase) voice authentication, and integrates with major providers like Nuance Gatekeeper, Pindrop, and LexisNexis Voice Biometrics.

Yes — when implemented correctly, AI voice banking is more secure than traditional IVR + KBV. Our platform uses end-to-end TLS 1.3 encryption for call audio, AES-256 at rest, tokenized account references (so raw account numbers never touch the AI model), continuous liveness detection to block deepfake and replay attacks, and full audit logs for every interaction. We are PCI-DSS Level 1, SOC 2 Type II, and ISO 27001 certified, and deploy in FedRAMP-authorized regions for federal credit unions.